SHIPPING
Shipping method related to our products: EMS
All our products are shipped from Japan.
We use EMS. It’s the safest and fastest way to send packages from japan. EMS provide an international tracking number and required a recipient’s signature to get the package.
It’s also fast (it takes generally less than a week to deliver any package) but in some rare cases it takes can take up to 15 days.
Once we’ve sent your order, your package can be tracked on Japanese Post website (English only) :
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
When the package has arrived in your country, it is better to track it from your national post website, in order to get detailed information.
Shipping insurance
Your package can be insured. If you want to insure it, please contact us or tell us in the comment area when you are making your order otherwise it will be shipped without it.
Handling and Shipping costs
There is no handling and shipping cost for our products. we send all our product with free shipping . so no bad surprise at the checkout. the total price you pay is just the price of what your order.
Customs and other countries fees
You may have to pay customs fees and VAT when you get your package in your country. We can’t tell you whether you will have to pay them or not. We neither can influence or predict anything about your country customs policies. Customs fee and VAT are to be paid by you. Anyway, low value packages are usually free of taxes.
All items sold on our website are legally on sale in Japan. It is anyway up to you to check if the items you order are authorized in your country. We are not liable if customs block an item.
Return policy
All claims on lost, or stolen merchandise must be made immediately by using the contact link in our website footer.
We take back only items with an original default or items sent to you by mistake. If possible don’t open original item packages. Depending on the case, we will refund you or provide a new item. When it comes about limited release items, it often won’t be possible to send you a new item. If you think an item from your order needs to be replaced, contact us within 7 days after you receive the package.
All our products are original Japanese items. Check whether you can use them before ordering.
Moreover, it is up to you to think about the interest of an item. If necessary, ask us questions or do your own research about the item on the internet before ordering.
Shipping method related to our services
If you want to use our services for any reasons ( Vinegar Syndrome Treatment, Animation Art Authentication, etc…).
Send a cel to our facility :
You can choose your own shipping method and it is entirely the customer’s responsibility but we strongly recommend to use a safe shipping method with full insurance in any case something happens to your cels. The shipping cost to our facility is at the client expense. if there is any Customs and other countries fees , these are also at the client expense. We are not responsible to any package lost or damage during the shipping.
Sending back a cel to you :
After our services are completed, we will send back your cels by EMS. It’s the safest and fastest way to send packages from japan. EMS provide an international tracking number and required a recipient’s signature to get the package.
The shipping cost to back a cel is at the client expense. If there is any Customs and other countries fees , these are also at the client expense. We are not responsible to any package lost or damage during the shipping.
The package will be sent with a full amount insurance by default. Even if using a full amount insurance , the client has more chance to pay Customs and other countries fees when the package arrive to his country, we strongly recommend to use it. But if you still choose not to use the insurance, you have to contact us prior our shipment.